Welcome to Africaribana, where community and commerce come together!
By registering as a Vendor, you agree to the following terms and conditions:
Signup and Account
1.1. To join Africaribana as a Vendor, you need to sign up for an account.
1.2. You must provide accurate and truthful information during the signup process.
1.3. Your account is for your use only; don’t share your login details.
Vendors’ Responsibilities
2.1. You are responsible for the products you list. They should be accurately described.
2.2. Vendors must follow Africaribana’s guidelines and policies.
2.3. Ensure that your products comply with local laws and regulations.
Products and Listings
3.1. Vendors decide the price of their products.
3.2. The images and descriptions of your products should be clear and honest.
3.3. Africaribana reserves the right to review and moderate product listings.
Service Charges
4.1. Africaribana charges a service fee of 10% of the total sales amount.
4.2. No hidden charges; this fee covers our services, including shipping management.
4.3. Africaribana will clearly communicate the service charges on the platform.
Shipping and Delivery
5.1. Africaribana will handle the shipping and delivery processes.
5.2. Vendors must cooperate to ensure timely delivery of products.
5.3. Vendors are responsible for the quality and safety of their packaging.
Payments
6.1. Payments will be processed securely through Africaribana.
6.2. Vendors will receive payments, minus the service charge, after a successful sale.
6.3. Payouts will be done promptly to the provided account.
Communication with Customers
7.1. Vendors are encouraged to communicate promptly and professionally with customers.
7.2. Respond to customer queries and concerns within a reasonable time.
7.3. Maintain a positive and respectful tone in all communications.
Reviews and Ratings
8.1. Customers may leave reviews and ratings after a purchase.
8.2. Vendors should encourage fair and honest reviews.
8.3. Africaribana reserves the right to moderate and remove inappropriate content.
Termination of Account
9.1. Africaribana may terminate a Vendor’s account for violation of terms.
9.2. Vendors can close their accounts at any time, following the provided process.
Updates to Terms and Conditions
10.1. Africaribana may update these terms. Vendors will be notified of any changes.
10.2. Continued use of the platform after changes implies acceptance.
Community Guidelines
11.1. Vendors must respect the diversity and inclusivity of the community.
11.2. Discriminatory practices and offensive content are strictly prohibited.
Thank you for being part of Africaribana! If you have any questions, please contact our support team.
