At Africaribana, your satisfaction is our priority. If you’re not completely satisfied with your purchase, our Returns and Refunds process is designed to ensure a smooth and stress-free experience. Here’s a comprehensive guide on how it works:

1. Eligibility for Returns:

• Items must be returned within the specified return window, typically within 30 days from the date of delivery.
• The item must be in its original condition, including all packaging, labels, and tags.
• Certain items, such as perishable goods or personalized items, may not be eligible for return.

2. Initiating a Return:

1. Log in to your Africaribana account.
2. Navigate to the “Orders” or “Purchase History” section to find the specific order containing the item you wish to return.
3. Select the item and follow the instructions to initiate the return process.

3. Selecting the Reason:

1. Choose the reason for your return from the available options, such as “Wrong Size,” “Damaged Item,” or “Changed Mind.”
2. Provide any additional details that may help us understand the reason for your return.

4. Return Confirmation:

1. Once your return request is submitted, you’ll receive a confirmation email with instructions on how to proceed.
2. Carefully follow the instructions for packaging and labeling the item for return.

5. Return Shipping:

1. Depending on the nature of the return, you may need to ship the item back to the seller’s address provided in the instructions.
2. Ensure that the item is securely packaged to prevent damage during transit.

6. Refund Process:

1. Once the seller receives and inspects the returned item, they will process the refund.
2. The refund will typically be issued using the same payment method you used for the original purchase.
3. Please allow a reasonable processing time for the refund to be reflected in your account.

7. Exchanges and Replacement:

1. If you prefer an exchange or replacement instead of a refund, communicate your preference with the seller during the return process.
2. The seller will provide instructions on how to proceed with an exchange or replacement.

Note:

• Return policies may vary based on individual sellers and product categories.
• Be sure to review the seller’s specific return policy for each item you purchase.

At Africaribana, we aim to make the returns and refunds process as simple and convenient as possible. If you have any questions or need assistance with a return, don’t hesitate to contact our dedicated customer support team at CustomerSupport@africaribana.com. Your satisfaction is our commitment.