At Africaribana, we’re committed to ensuring your satisfaction with every purchase you make. In the rare event that you need to return an item, our user-friendly return process is designed to make the experience seamless and hassle-free. Whether you received the wrong size, a damaged product, or an item that didn’t meet your expectations, here’s a step-by-step guide on how to initiate a return and understand our return policy.

Step 1: Access Your Orders:

1. Log in to your Africaribana account.
2. Navigate to the “Orders” section, where you can view your order history.

Step 2: Initiate a Return:

1. Locate the specific product you wish to return within your order history.
2. Click on the product to access its details.
3. Look for the “Return” option and click on it.

Step 3: Select Reason for Return:

1. Choose the reason for your return from the available options. These reasons include:
   • Wrong Size
   • Wrong Product
   • Broken/Damaged Item
   • Fake Product
   • Expired Product

Step 4: Choose Refund Method:

1. Select your preferred refund method. Depending on the situation and your preference, you might be eligible for a full refund, replacement, or store credit.

Step 5: Submit Return Request:

1. Review your return request to ensure all information is accurate.
2. Click the “Submit” button to initiate the return process.

Step 6: Await Confirmation:

1. After submitting your return request, please allow up to 24 hours for our team to review your request and respond.
2. You’ll receive an email confirmation with further instructions on how to proceed.

Understanding Our Return Policy:

1. Wrong Size or Wrong Product: If you received an item that’s the wrong size or a different product than what you ordered, we apologize for the inconvenience. We’ll process a replacement or refund based on your preference.
2. Broken/Damaged Items: If your item arrived damaged or broken, rest assured that we’ll arrange for a replacement or refund. Please provide clear photos of the damaged item to expedite the process.
3. Fake or Expired Products: If you suspect that the item you received is fake or expired, we take this matter seriously. Reach out to us immediately with details and evidence. We’ll investigate and take appropriate action.

Stay Informed: We’ll keep you updated throughout the return process via email. Once your return request is approved, follow the instructions provided to complete the return.

Note:

• Make sure the item is in its original packaging with all tags and labels intact.
• Returns should be initiated within 30 days of receiving the item.

Please take note of items that are not eligible returns:

• Unauthorized Alterations:
  Products that have been altered from their original state or opened by an unauthorized personnel without proper permission are not eligible for returns.
• Tampered or Missing Serial UPC Numbers:
  Products with tampered or missing Serial Universal Product Code (UPC) numbers will not be accepted for returns.
• Perishable Goods:
  Perishable goods cannot be returned except in cases where a valid reason is raised at the point of delivery with affirmation from the dispatcher.
• Misuse Damage:
  Products that have been damaged due to misuse or mishandling are not eligible for returns.
• Beauty, Health, and Personal Care Products:
  Items in the beauty, health, and personal care category fall under non-returnable items.
• Jewellery, Innerwear, Bed Sheets, Lingerie, and Socks:
  For hygiene reasons, jewellery, innerwear, bed sheets, lingerie, and socks are non-returnable.
• Books and CDs:
  Books and CDs are not eligible for returns.

Our aim is to deliver products to you in the best condition, and these guidelines are in place to maintain the quality and integrity of the items you purchase. If you have any questions or concerns, please feel free to contact our customer support team.

Thank you for choosing Africaribana, and we appreciate your understanding of our return policy.

If you have any questions or concerns about our return policy or the return process, please don’t hesitate to contact our dedicated customer support team at info@africaribana.com. Your satisfaction is our priority, and we’re here to assist you every step of the way.