Enjoy the different brands of tasty Spaghetti

Shipping Policy

Thank you for choosing SMK AFRICAN Foods for your grocery needs. We are committed to providing you with the best products and ensuring a smooth and reliable shipping process. Please take a moment to review our Shipping Policy.

**1. Processing Time:**
Orders are typically processed within 1-2 business days of receipt. This processing time allows us to ensure the quality and freshness of your perishable items.

**2. Shipping Methods:**
We offer standard and expedited shipping options to both Canadian and United States addresses. The shipping method can be selected during the checkout process. Please note that shipping times may vary based on the destination and the chosen shipping method.

**3. Shipping Destinations:**
We proudly ship our products across Canada and the United States. If you have any concerns about the delivery to a specific location, please contact our customer service team for assistance before placing your order.

**4. Shipping Rates:**
Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before completing your purchase.

**5. Delivery Time:**
Delivery times depend on the shipping method selected and the destination. Standard shipping within Canada and the United States typically takes 3-7 business days, while expedited shipping may arrive sooner. Please note that these are estimated delivery times, and actual delivery may vary.

**6. Tracking Information:**
Once your order is shipped, you will receive an email with tracking information. This allows you to monitor the progress of your shipment in real-time. Please ensure that the provided email address is accurate to receive timely updates.

7. Perishable Items:
For perishable items, we take extra care in packaging to maintain freshness during transit. It is important to refrigerate or freeze perishable items upon delivery to maintain their quality. SMK AFRICAN Foods is not responsible for the quality of perishable items if the recommended storage guidelines are not followed.

8. Delivery Issues:
If you encounter any issues with your delivery, such as delays or damaged items, please contact our customer service team immediately. We will work to resolve the issue and ensure your satisfaction.

**9. International Shipping:**
At this time, we only ship within Canada and the United States. We do not offer international shipping.

If you have any further questions or concerns about our Shipping Policy, please contact our customer service team at smkafrican@gmail.com

Thank you for choosing SMK AFRICAN Foods. We appreciate your business!

Note: This Shipping Policy is subject to change without notice. Please review the policy periodically for any updates.

Refund Policy

We have a 1-month return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at smkafrican@gmail.com. Please note that returns will need to be sent to the following address:

206-C, King Street East

Kitchener, Ontario, N2G 2L1, Canada

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note customers are responsible for paying for shipping and returns except product purchase is damaged due to store negligence or packaging.

You can always contact us for any return question at smkafrican@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at smkafrican@gmail.com.

Cancellation / Return / Exchange Policy

206-C, King Street East

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.